The Paperless Transaction and Electronic Signing

The Paperless Transaction is Here to Stay
By Kay Wilson-Bolton
December 14, 2014

The real estate industry, among others, has embraced electronic signing and paperless transactions. While it may be a cost saver for some, clients and some Realtors feel the price is high.

The data base for real estate documents has just been updated with hundreds of changes and responsible REALTORS have spent many classroom hours preparing for implementation. Electronic signing is now generally accepted in the industry and makes for efficiency in processing but not always in understanding.

It is designed for on-screen reading and signing. No one should ever sign any document until they understand it, but it is possible that in this environment many people sign because they trust the person asking them to sign. On-screen reading is very different from holding a piece of paper in your hand and reading for understanding.

Most transactions are now completed via email. In a recent transaction, a busy doctor was purchasing a bank-owned property and was receiving documents from the escrow company, the home inspector, termite company, mold inspector, contractor, lender, HOA management company and their REALTOR®. It became overwhelming to him. It was made worse when he was informed by the lender a Notary would be at his office at noon the following day for signing of the loan documents. Because he is not always reading email, the Notary’s arrival was a surprise.

Sadly, the documents did not reflect the terms of the purchase agreement or escrow instructions. The Notary patiently waited while explanations were sought from the lender. He was admonished by the lender who stated the changes were emailed and he should have read them. This is not a client who spends his day on the computer, and this information was not received in a timely manner nor was the admonition received well.

In another case, computer savvy first-time homebuyers were given their loan documents the day they were asked to sign. They read almost everything and discovered two significant errors. They were assured they could sign them anyway and the errors would be corrected. They had asked their lender to send a copy of the documents ahead of time but did not receive them. As a result, the documents had to be redrawn, there was a three-day rescission period and the escrow was delayed more than a week. This makes for a stressful ending for what should always be a happy experience.

I hope the industries embracing this new technology will balance the benefits and adjust for those who do better dealing with humans. REALTORS® still hold the keys to the home and even that takes hand-holding.

Kay Wilson-Bolton
Real Estate Broker in Ventura County Since 1976

About Kay Wilson-Boltonhttp://www.kaywilsonbolton.netWith a full-time career in real estate, I can add to your bank of knowledge, not only in real estate but in many areas of life that deal with people and relationships and choices. My real estate career has taught me many lessons about planning ahead and looking forward. I believe in helping along the way so that they can be the best they can be in any situation. I serve as a Fire Department Chaplain and Coordinator for the Many Meals Project which serves homeless and hungry families in my community. The event is far more than many meals. As a result of my work with the homeless population in my community, I received the Good Neighbor Award 2017 from the National Association of Realtors and named as a Champion of Homes in 2015 by the California Association of Realtors. I make pastoral visits to the inmates in the County Jail System and offer them what God says about "all things being new" and His remarkable plan for our lives. I have served my community as Mayor and in many volunteer capacities. I serve others by serving God first. My husband is involved in prison ministry and is a graphic artist. We live a simple life in Santa Paula with an office cat named Scout, three rescued poodles and a cat named Tony Diane at home.

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