By Kay Wilson-Bolton
President, Ventura County Coastal Assn of REALTORS®
April 23, 2000
There is so much to be said for protocol. Every industry has it. Every profession carries its own jargon and legalese.
Somewhere this week a homeowner asked if they should be present when their home is shown.
One REALTOR® said, “yes” because the owner can answer questions; Another REALTOR® said “no” because the potential buyer will feel uncomfortable. Yet another REALTOR® said, “ask the REALTOR® if they would like assistance in showing the home.”
Somewhere today REALTORS® conducted the final walkthrough before the closing. One REALTOR® representing the seller was present due to tension during the escrow period. One chose to be on call if there were any questions. Another chose to let the REALTOR® representing the buyer handle the walkthrough primarily because they showed the house, they handled the inspections and the walkthrough is a formal presentation of the home just prior to the closing.
More serious protocol comes into play when an agent wants to show a home, and fails to make an appointment to do so and just shows up, or a REALTOR® fails to leave a business card notifying the owner of their presence in the home.
An agent may choose to leave a door unlocked because it was found that way thinking the owner went for a walk and left the door unlocked for easy re-entry.
It is difficult to standardize protocol because each REALTOR® has his or her own style of doing business—hands on and hands off. Both can be effective but all must be held accountable for their style. The agent who is also a REALTOR® is your best bet for ultimate accountability.
Not every real estate agent can use that name and there is a difference. REALTORS® have subscribed to the National Code of Ethics that are clear and commanding and provide a baseline for performance.
Kay Wilson-Bolton is president of the Ventura County Coastal Association of REALTORS® . For more information, contact Bob Seitz, CEO, Ventura County Coastal Assn of REALTORS® at 981.2100. Our website is http://www.vc-realtors.com