Where to Take your Grievances


By Kay Wilson-Bolton

President, Ventura County Coastal Assn of REALTORS®

December 3, 2000

This information is for the benefit of my fellow REALTORS® who take great pride in what they do every day for America and our neighborhoods.

It is also for the benefit of the “wannabes” who have not fine-tuned their skills but will. It is for those who know the difference between right and wrong and does “it” anyway.

It is particularly for homeowners and homebuyers who are unhappy with real estate agents or REALTORS® and their behaviors or business practices.

This needs to be written because if I don’t, “he” will and he should. His experience, as reported to me this week, is sadly not uncommon. We typically hear about his type of discontent in an unwanted forum in the doctor’s office, the grocery story, the neighborhood fence, at church or in the courts.

Those of us who are REALTORS® at heart want you to know what you can do if one of us acts in an unprofessional manner. Call our Association Office and ask for our Executive, Randy McCaslin or his assistant Kristine Castillo. The phone number is 981.2100.

If you need Spanish speaking assistance, it will be provided.

This well-known man who might have written this column decided to sell his home by listing it with a REALTOR® assistance. This allows the REALTOR® population to enter his home, look at his furniture, see his floors, windows and doors, assess the décor, comment on the pool, the accessories and the artwork.

Those who were welcomed see the house at its best, only because the owner chose to restrict showings to his schedule instead of ours

What happened to him is not the end of the world, but to this family, it gave pause to whether a REALTOR® deserved to be invited in—again, and it will make good dinner conversation.

Here is a reasonably fair description of what the REALTOR® community did to this family.

It was a holiday. A REALTOR® called to preview the property the next day between 10 – 2. With houseguests to entertain, the owner asked if that time could be tightened up.  The time was set at 10:30 am.

At about 11:00, the owner called the REALTOR® to inquire where she was.  “Oh”, she said. “I just drove by. I don’t need to see the house.”  So much for the movie with the family. So much for honoring the family with the home that has been trusted to the REALTOR® community.

Then a REALTOR® who shows the home spots the pool announces that he just hates selling a home with a pool. The owner wondered, “Why is this man in my house?”  “Why does he hate pools”? Will he reduce his fee if he hates pools?”

Then comes the buyer with five kids who have to use the bathroom or the client who has to see the inside of the refrigerator.

Then comes the questions about anyone ever dying in the home; or are the neighbors are from New Hampshire or are the owners are divorcing, or gay, or if pets have ever peed on the carpet.

If we do something that dishonors you, call Randy or Kristine.  We are not the police of good manners, but we are the guardians of your kingdom, large or small, and we are honored every time you allow us to enter your home. If we fail to remember that privilege, we need to be held accountable. And, we are willing. Peers helping peers is a good way to grow a community of pros.

We have created a forum to deal with grievances large and small. Be sure to ask your agent if they are a REALTOR®  before you hire one.

If he or she isn’t, our forum for grievance and professional standards performance is not available to you. Be sure and ask before you engage the services of a real estate agent.  There is a difference.


When buying or selling your next home, choose a REALTOR®. There is a difference and you can benefit.  For more information, contact Bob Seitz, CEO, Ventura County Coastal Assn of REALTORS® at 981.2100. Our website is http://www.vc-realtors.com






About Kay Wilson-Boltonhttp://www.kaywilsonbolton.netWith a full-time career in real estate, I can add to your bank of knowledge, not only in real estate but in many areas of life that deal with people and relationships and choices. My real estate career has taught me many lessons about planning ahead and looking forward. I believe in helping along the way so that they can be the best they can be in any situation. I serve as a Fire Department Chaplain and Coordinator for the Many Meals Project which serves homeless and hungry families in my community. The event is far more than many meals. As a result of my work with the homeless population in my community, I received the Good Neighbor Award 2017 from the National Association of Realtors and named as a Champion of Homes in 2015 by the California Association of Realtors. I make pastoral visits to the inmates in the County Jail System and offer them what God says about "all things being new" and His remarkable plan for our lives. I have served my community as Mayor and in many volunteer capacities. I serve others by serving God first. My husband is involved in prison ministry and is a graphic artist. We live a simple life in Santa Paula with an office cat named Scout, three rescued poodles and a cat named Tony Diane at home.

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